Cool-Off Periods
Take a break, reset, and restore
🧊 Cooling-Off Periods
Sometimes the best way to stay in control is to step away. At Satoshi Hero, we understand that gaming should be fun and balanced — not stressful or overwhelming. That’s why we offer Cooling-Off periods to help you take short or extended breaks from gameplay whenever you need them.
📝 How to Request a Cooling-Off Period
Setting up a cool-off is quick and easy
If you’d like to activate a cooling-off period, simply open a support ticket and include the exact phrase below based on your desired duration:
Cool off 1DReplace 1D with any of the following timeframes:
1D– 1 Day3D– 3 Days7D– 7 Days28D– 28 Days1M– 1 Month3M– 3 Months6M– 6 Months
💡 Example: If you'd like to take a 1-week break, just send a support ticket saying:
Cool off 7D
Once activated, your account will be temporarily restricted from gameplay for the duration you selected. This cannot be reversed, and you will automatically regain access after the cool-off period ends.
💬 Why Cooling-Off Can Help
Taking control is a sign of strength
Gaming should always be enjoyable and never interfere with your well-being. A cooling-off period is a healthy choice for those who:
Feel they’re playing more than intended
Want to refocus or take a mental reset
Need a break during stressful or busy life periods
Simply want to limit their time voluntarily
Cool-offs allow you to stay in control without needing to permanently step away. It's a smart, no-judgment tool designed for your long-term enjoyment.
❌ Why We Don’t Offer Account Deletion
We believe in responsible play — not loopholes
We’re often asked why we don’t support permanent account deletion. The reason is simple: it can be easily abused by users trying to create multiple accounts for bonus exploits using the same email addresses.
Instead, we’ve made it possible to cool off as many times as you need — responsibly and securely.
This approach protects both:
🎮 You — by helping you maintain access to your stats, history, and rewards
🛡️ Our Community — by preventing repeated sign-up abuse that affects fairness
🧠 Need to Talk or Want Help?
Our support team is here for you
Just hit the Live Support button in the navigation. We’re always here to listen and help — no pressure, no judgment.
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